Team OverflowingFeature won second place at the TuneProtect Hackathon 2023, held from 6 to 8 July 2023 at Asia Pacific University of Technology and Innovation (APU).

The team consisted of Doctor of Philosophy (Engineering) student Tan Jing Jie and Bachelor of Science (Honours) Software Engineering Choo Jia Zheng from Lee Kong Chian Faculty of Engineering and Science (LKC FES), Computer Science students Tan See Moon, Kam Min Yi and Business Information Systems student Catriona Ching Seet Yau from the Faculty of Information and Communication Technology (FICT). Team leader Tan also completed his bachelor degree in FICT.

Supervised by LKC FES academic Ts Dr Sugumaran Nallusamy, the team walked away with RM5,000, a trophy, and certificates for their prize-winning project titled Tune4u, which allowed users to engage with a loyalty programme with loyalty chat on the GitHub repo.

Expressing their gratitude, the team leader Tan said, “First and foremost, as the team leader, I would like to extend my gratitude to my exceptional team. A thousand thank you to all the team members who contributed to achieving this remarkable accomplishment. Besides, we participated in this hackathon to get exposure to new technologies and business models from existing companies such as Tune Protect. I’m grateful for the opportunity to not only develop my technical skills but also learn valuable soft skills during the journey. This ensures that our application is accessible to individuals with visual impairments, thus promoting inclusivity and equality that are highlighted in the SDG goals by the United Nations.”

“We created an innovative application called Tune4u, which boasts the Tune Protect Group application with two exciting features. The first one is LoyaltyChat, a chatbot designed to summarise information. The users can receive sorted information and personalised recommendations without having to read through everything. Leveraging Google Cloud’s natural language processing, speech-to-text, and text-to-speech technologies, this engaging feature continuously learns about users through conversation, rewarding them with occasional Easter eggs. Moreover, insurers can gain valuable insights into customer needs. Tune4u tabulates statistical predictions and visualises user preferences and trends, enabling the design of better insurance policy packages. The benefits extend to both users and the company. Additionally, we incorporated an EasterEgg on the webpage, encouraging users to explore insurance-related content. By integrating machine learning, we ensure that rewards are granted based on actual user engagement with the information, discouraging mere skimming. This feature also ties into the Loyalty Chat, where longer and higher-quality conversations result in greater rewards. In an impressive feat, we successfully published our Tune4u application to the Google Play Store and registered a subdomain under Google Domain. This accomplishment allowed us to analyse user behaviour and preferences, further enhancing our platform,” enthused Tan.

TuneProtect Hackathon is an exciting hackathon competition, held in collaboration with Google and the Asia Pacific University of Technology and Innovation (APU/APIIT). It aimed at engaging Gen Z in the insuretech industry. The hackathon, focused on Customer Loyalty, provided an opportunity for participants to showcase their skills, foster innovation and encourage the development of new ideas and approaches to customer loyalty, which will ultimately benefit the insuretech space. It also aimed for the new generation to have a unique platform to gain experience, network with industry experts, and contribute to the growth of the insuretech industry.