Understanding seven QC tools for process improvement in organisation

The Department of Internal Audit organised a training session for UTAR staff on 11 and 12 July 2023 at Sungai Long Campus, and 17 and 18 July 2023 at Kampar Campus. It was conducted by Academic Quality Assurance and Audit Dean Ir Prof Dr D. Rajkumar. The training aimed to introduce seven QC tools and techniques, and promote continuous improvement in the workplace. The training was attended by 20 Sungai Long Campus staff and 16 Kampar Campus staff from various faculties and departments.

 

Participants from Sungai Long Campus during the training

Throughout the two-day training, participants were introduced to process improvement, data collection and seven QC tools. The participants acquired knowledge on Plan-Do-Check-Act (PDCA) problem-solving, meaningful data collection, and the integrated approach to problem-solving. The training also provided appropriate tools to further enhance the productivity and quality of the services and improve customer satisfaction.

Participants of Kampar Campus